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Why was my claim denied?

Let's hope it's not! But if it is, here are three common reasons our team is unable to approve a claim:

  • We did not receive valid proof of purchase
  • We did not receive valid proof of damage
  • We couldn't validate your contact information

If the above does not apply to your situation, please reply to the denial message with more details and one of our Support Agents will be happy to assist you further.

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