There are three different GEMTONES models: ‘PRO,’ ‘SPORT,’ and ‘PLAY.’
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Warranty and Returns
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Speck's Warranty Process
- How can I file a warranty claim?
- Do I need to register my case to take advantage of the lifetime warranty?
- Do I need to return the damaged or defective product once my warranty replacement is approved?
- What information is required to submit a warranty claim?
- How long does the warranty claim process take?
- How long will it take to receive my warranty product replacement?
- I don't have my original receipt; can I still file a warranty claim?
- Is there a charge for my warranty replacement?
- My warranty claim was approved but I haven't received my replacement. How can I track my replacement order?
- What happens if my original product is out of stock?
- Why was my claim denied?
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General Warranty Questions
- What does Speck’s lifetime warranty cover?
- How can I tell if I have a genuine Speck product?
- My phone broke while it was in a Speck case. Will you replace it?
- How do I return my product for a refund?
- I lost my product. Is this covered under the Speck Warranty policy?
- If I purchased my product online from an authorized retailer, can I still submit a warranty claim?
- What is an authorized retailer?
- My phone's screen is cracked. I had a Speck ShieldView screen protector on for protection. Is my phone covered by the Speck Warranty?
- My Speck product was discontinued, am I still covered by a warranty?
- My screen protector is broken, can I get a replacement?
- What does the Speck Warranty policy cover?
- What is a proof of purchase?
- What is not covered by the Speck warranty?
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Speck's Warranty Process
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General Info.
- Connect with us!
- General Questions
- About Speck?
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Shopping on Speckproducts.com
- Shopping on Speckproducts.com
- Shipping Information
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Products
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Product Features
- Can I connect multiple Infinity Speakers together?
- Can I take the Infinity Speaker outside?
- How do I connect the Infinity Speaker via Bluetooth?
- How do I customize my sound settings?
- How does ClickLock technology operate?
- In what types of products is ClickLock technology used?
- Troubleshooting: Common Issues & Fixes
- What are Tagimals™️?
- What benefit does ClickLock technology provide?
- What brands of products include ClickLock technology?
- What colors does the StandyShell come in?
- What different models of GEMTONES are there?
- What does “Military-Grade Protection” really mean?
- What does 10-Foot and 8-Foot Drop Protection mean?
- What is an example of a primary benefit of ClickLock in a product?
- What is ClickLock technology?
- What is different about the SeeThru cases with a Satin Finish?
- What is IMPACTIUM™?
- What is StandyShell?
- What is the drop test rating for StandyShell?
- What is the GEMTONES™ Infinity Speaker?
- What is the IMPACTIUM™ Shock Barrier?
- What is the Infinity Mirror Light Show?
- What is the StandyShell warranty period?
- What makes all GEMTONES models different?
- What makes GEMTONES different from other earbuds?
- What makes the GEMTONES PLAY model different?
- What makes the GEMTONES PRO model different?
- What makes the GEMTONES SPORT model different?
- What materials are the StandyShell made of?
- Product Care
- Product Availability
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Products and Device Fit
- How are GEMTONES playtime estimates measured?
- What are GEMTOMES™
- Where can I find more information about GEMTONES?
- Can individual Tagimals™ be purchased?
- Can Tagimals™ be used for tracking children?
- Can Tagimals™ be used for tracking pets?
- What age children are Tagimals™️ appropriate for?
- What are Tagimals™ used for?
- What is the ClickLock™ Wallet for MagSafe®?
- What makes the ClickLock Wallet different from other add-on MagSafe wallets?
- What is ClickLock?
- Is it required to use a ClickLock iPhone case to use the ClickLock Wallet?
- Is it advantageous to use a ClickLock iPhone case with the ClickLock Wallet?
- Can the ClickLock Wallet be used with an iPhone without a case?
- Can an iPhone with a MagSafe case be used with the ClickLock Wallet?
- How many cards can the ClickLock Wallet hold?
- Can the ClickLock Wallet be easily added and removed from the iPhone?
- Where can I find more information about the ClickLock Wallet for MagSafe?
- What is StandyGrip?
- What makes StandyGrip different from other add-on iPhone MagSafe accessories?
- Is it required to have a ClickLock iPhone case to use StandyGrip?
- What other features does StandyGrip offer?
- Is there a video that shows how StandyGrip is used?
- What are Speck ClickLock™ Cases for iPhone?
- What makes ClickLock Cases different than other iPhone cases?
- Which iPhone cases include the ClickLock receptacle?
- Which ClickLock accessories are available for ClickLock cases?
- Is it required to have a ClickLock iPhone case to use any of the ClickLock Accessories?
- Is it advantageous to use a ClickLock iPhone case with the ClickLock Accessories?
- Which iPhone models will have ClickLock cases available?
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Product Features
- Manuals & Videos
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Learn
- Collab Lab
- Fit Guides